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1 General Information

1.1 All orders are subject to product availability at the time of order.

1.2 If an item is not available at the time of order, we will notify and refund you the full amount using the original method of payment

1.3 Bobaas Biltong CC carries full liability for your order up to the point where the products have been delivered. In the event where products go missing or gets damaged during transit we will replace or refund you in full.

1.4 A Shipping notification will be sent to you as soon as the order has been shipped along with your tracking number.

2 Delivery time

1.1 Our standard lead-time for delivery is 2-5 working days

1.2 Express delivery may be requested and may occur additional charges. Leadtime for express delivery is 2-3 working days.

1.3 Unless there are exceptional circumstance, we make every effort to deliver your products within the lead-time provided on the product screen. Working days mean Monday to Friday and exclude public holidays.

1.4 The 1st business is calculated on the 1st business day following the day on which the order is received.

1.5 Please note that longer lead-times may be applicable on rural areas dependant on the shipping policy of the shipping company or courier handling the delivery.

1.6 Products may be delivered in separate shipments.

3 Shipping instructions

3.1 Special delivery instructions can be given during the checkout phase.

3.2 Please note that such instructions are transferred to the shipping/courier company and Bobaas Biltong CC cannot be held responsible if such instructions are not carried out by the shipping or courier company.

4 Shipping costs

4.1 A standard fee of R100 is charged on selected items.

4.2 All orders will be shipped on standard economy service unless otherwise requested at an additional charge.

4.3 Selected rural areas may have an additional charge as determined by the shipping or courier company. Should this become applicable you will be notified in advance. In such event the following options will be available to you:

4.3.1 Accept and pay additional charge.

4.3.2 Have the order sent through the post office.

4.3.3 Cancel order for a full refund.

4.4 Express delivery requests will incur and additional charge. To confirm additional charge please email a request to admin@bobaasbiltong.co.za or phone 011 817 1936.

4.5 Express delivery takes 2-3 working days (Area dependant).

5 Damaged items in transport

5.1 Any damages to packaging or contents should be reported immediately at admin@bobaasbiltong.co.za

5.2 In the event of damaged packaging we strongly advise for the contents to be inspected before accepting delivery. Should the contents appear to be damaged we recommend that delivery is not accepted and that it is clearly noted on the waybill. This should be reported to admin@bobaasbiltong.co.za immediately.

5.3 In the event that delivery is accepted damages should be clearly noted on the waybill before signing.

5.3.1 Any damages of contents should be reported to admin@bobaasbiltong.co.za within the time-frame provided within our return policy.

6 Questions

6.1 Any questions or queries re. your order and delivery can be directed to admin@bobaasbiltong.co.za/ Tel: 011 817 1936

6.2 Please provide your order number as reference when raising queries.